At Augantio, your trust and success are our priorities. This policy explains how we handle your data, use cookies, and manage refunds in line with our KPI-based service model. By working with us or using our website, you agree to the practices described below.
1. Information We Collect
We collect only the data required to deliver services and maintain communication. This may include:
- Business information: company name, industry, and goals.
- Contact details: name, email, phone number, billing address.
- Access credentials: limited and authorized access to platforms required for service delivery (e.g., ad accounts, analytics, CRM).
- Usage data: IP address, browser type, device information, and website interactions.
2. How We Use Your Information
Your data is used to:
- Deliver and optimize KPI-driven services.
- Provide updates, reports, and project communication.
- Process payments and manage refunds.
- Improve our website and user experience.
- Fulfill legal and contractual obligations.
We do not sell or trade your data to third parties.
4. Data Security
We employ industry-standard security measures including encryption, secure storage, and access controls. While no system is immune from risk, we actively minimize vulnerabilities to keep your data safe.
5. Data Retention
- Client project data is retained only as long as needed to deliver services or meet legal obligations.
- Platform credentials are securely deleted upon project or contract termination.
You may request full deletion of your data at any time by emailing privacy@augantio.com.
7. Refund Policy (KPI-Based Guarantee)
Our services are governed by a KPI-first approach. Before work begins, both parties define and sign off on measurable Key Performance Indicators (KPIs).
- If the agreed KPIs are not achieved within the defined timeframe, clients are entitled to a full refund of service fees (excluding third-party costs such as ad spend or platform fees).
- Refund requests must be submitted in writing to support@augantio.com within 30 days of project completion or review.
- Each request is evaluated against the signed KPI agreement.
- If verified, refunds are processed promptly to the original payment method.
This guarantee reflects our commitment to accountability and measurable value.
8. Your Rights
Depending on your location, you may have rights under GDPR, CCPA, or similar laws, including:
- Access to the data we hold about you.
- Request for corrections or updates.
- Request for deletion of your data.
- Restriction or objection to data processing.
- Opt-out of marketing communications.
Requests can be made at privacy@augantio.com.
9. International Clients
As a global provider, your data may be processed outside your country. All transfers comply with applicable data protection laws and safeguards.
10. Policy Updates
We may update this Privacy, Cookie & Refund Policy from time to time. Material changes will be shared with active clients via email, and the latest version will always be available on www.augantio.com.
11. Contact Us
For any questions regarding this policy or your rights, contact us: